Work Experience
Details of my work
Internship at Ersegment Pvt. Ltd.
Endless Possibilities
· Research about the Vulnerabilities and practice the same on test platforms
· Learn about the vulnerabilities from Researcher Reports and penetration testing academies like Port Swigger.
· Testing for vulnerabilities on web applications listed on Bug bounty Platforms like Bug Crowd, Hacker One, Open Bug Bounty and Private vulnerability disclosure Programs.
· Report writing skills on how to present/submit the report to the security team in case of Private programs.
· Learning's from every Report submissions and the feedbacks provided.
· Multiple tools used to test and report the vulnerabilities
· Specific Bug Oriented Tools and universal Penetration Testing tools.
· About 300+ Valid submissions are reported and accepted during the internship including all the above-mentioned platforms
· 5 Online certifications were completed during internship.
Work at Accenture
Google Fi
· Coach and mentor new hires to meet business requirements in their first 12 weeks, help bottom quartile performers by live audits – identify agent skills gaps to provide inputs the training need (process & communication) recommend solutions, track the performance.
· Defect Root Cause Analysis for the team on a regular basis and formulating corrective action plans.
· Responsible for all aspects of team performance, driving and sustaining improvements in productivity, quality and customer satisfaction metrics.
· Conduct trainings based on new process, tools usage, soft skills trainings (customer handling, negotiation skills, de-escalation develop content based on audits, customer feedback).
· Provides statistical and performance feedback and coaching on a regular basis to each team member.
Work at 24/7
IBM helpdesk
Managing Tickets through SCCD (Smart Cloud Control Desk IBM).
Independently handle, assist the customer to determine problems and provide resolutions to any customer issues.
Troubleshooting windows operating system and Configuring Virtual machine application in Linux and troubleshooting KVM’s
Resolve issues related to network Connectivity, wireless and VPN.
Interacting with clients to resolve problems Via Emails, call and Chat (IBM Same time) & Skype
Knowledge and follow the ITSM Methodologies for Incident Management, Escalation Matrix, Problem Management.
Creative, proactive, and self-directed professional with the ability to interact with all levels of management.
